HubSpot Review: Is This The Right CRM For You? - TheQuick10

HubSpot Review: Is This The Right CRM For You?

HubSpot CRM offers a free version for premium marketing, sales, and service hubs. Although the best features are not available, it provides more advanced sales, marketing, and customer service tools than other CRMs that charge fees. HubSpot CRM offers advanced CRM tools such as contact management, company insight, document sharing, and team email. However, it does not offer any marketing, sales or customer support features like conversation bots, email tracker, and live chat.

Tools for Customer Support Teams

HubSpot CRM allows customer service teams to provide faster and more effective customer service. It includes tools such as email templates, support ticketing and automated reporting. There are also limited conversational bots and limited chatbots. HubSpot CRM users can improve customer service by collaborating and establishing better contact structures. However, Service Hub customers only have access to full customer support features.

Customer support teams can use the following features:

  • Reporting dashboard
  • Chat, chat-to-ticket, chat-to ticket, and call-to click
  • Chatbots to book meetings and create tickets
  • Email templates
  • Canned snippets
  • Meetings

Tools for Sales Teams

HubSpot CRM provides a wide range of tools that can be used to help sales teams qualify leads and keep them warm. Email templates, email scheduling, as well as email tracking, make it easier to get in touch with customers and new leads. Bots, which can be used to schedule meetings and make contact, help warm up cold leads. Management tools for tasks, documents, and deals prevent prospects from falling through the cracks.

Sales teams will benefit from the following features:

  • Integration with Gmail, Outlook
  • Email tracking, scheduling, notifications, and templates
  • Tools for task, contact and deal management
  • Document sharing
  • In-app calls
  • Chat live

Tools for Marketing Teams

HubSpot CRM offers a wide range of marketing tools, including contact insights and contact activity tracking. This allows you to learn more about potential leads and to connect with them. HubSpot can be used to plan marketing campaigns and analyze web traffic and conversions. It also allows you to track ad campaigns via Instagram and Facebook. HubSpot CRM is a marketing tool that helps marketers stay on top of their campaigns and gain insight into leads. However, to fully access the Marketing Hub’s marketing automation tools, you will need to upgrade.

Marketers will appreciate the following features:

  • Email tracking is limited and email templates are not available
  • Limited Instagram and Facebook ad management
  • Analytics for traffic and conversions
  • Limited web forms
  • Tracking of limited contact activity
  • Contacts and companies up to 1,000,000
  • Get in touch

Customization and Integrations

HubSpot CRM is fully compatible with Gmail, G Suite and many other versions of Outlook. Paid plans offer far more integrations. HubSpot CRM users have the ability to customize their dashboard metrics. However, there is very little customization.

Reporting and Dashboards

Although the reporting and dashboard options offered by HubSpot CRM for free are limited, you will get more options and better results if you choose to upgrade to a paid plan. HubSpot CRM provides a single dashboard which displays standard marketing, sales and customer service reports. All your leads can be viewed in one place. You can also track the progress of your funnel. HubSpot CRM allows you to manage appointments, deals, and contracts with any filter you choose.

Mobile Options

The mobile HubSpot CRM app syncs with HubSpot accounts and is simple to use. Although it doesn’t offer the same functionality as the HubSpot CRM app, you can still manage contacts, tasks and deals, chat with others, and modify settings on the go. HubSpot account administrators have the ability to monitor user permissions and decide what employees can access when they are not in the office.

Plans and Pricing

HubSpot CRM is completely free to use. However, HubSpot CRM customers may choose to upgrade to one of the paid HubSpot plans. The HubSpot CRM is best viewed as the free HubSpot marketing, sales and service suite.

You have the option to pay for each plan separately, such as the Sales Hub, Marketing Hub or Service Hub. Or, you can get the Growth Suite which includes all 3. The hubs start at $50 per user per month, while the Growth Suite starts at $113 per user per month. However, they are currently on sale for only $50 per month.

HubSpot CRM offers some limited features that are not included in the paid Hub plans. You can also have unlimited users, up to 1,000,000 contacts, and companies. The full features include contact and company insight, team email and live chat. There is also limited contact activity, email tracking, templates and bots for lead qualification and ticket creation and booking meetings.

Ease of Implementation and Use

HubSpot CRM is completely free to use. However, HubSpot CRM customers may choose to upgrade to one of the paid HubSpot plans. The HubSpot CRM is best viewed as the free HubSpot marketing, sales and service suite.

You have the option to pay for each plan separately, such as the Sales Hub, Marketing Hub or Service Hub. Or, you can get the Growth Suite which includes all 3. The hubs start at $50 per user per month, while the Growth Suite starts at $113 per user per month. However, they are currently on sale for only $50 per month.

HubSpot CRM offers some limited features that are not included in the paid Hub plans. You can also have unlimited users, up to 1,000,000 contacts, and companies. The full features include contact and company insight, team email and live chat. There is also limited contact activity, email tracking, templates and bots for lead qualification and ticket creation and booking meetings.

Customer Service

HubSpot provides different levels of customer service , both for customers who are free as well as for those who pay. Users who are free can use the vast, accessible knowledge base, and post questions to other users in the forums for customers that are active and contact the customer service representatives via an online form on the web or via Twitter. Paid customers can contact support via email or by phone. There’s a toll-free phone number for US users as well as local call numbers for many countries around the world.

What Users Say About HubSpot

“HubSpot CRM has allowed us to track, manage, and organize our sales pipeline in a more efficient way than we ever thought possible.”

Mark Wallace, Co-Founder, Parlor Custom Skis

“From the initial introduction to our use of the latest features The HubSpot team has been at our side to ensure that we are successful … Calculator department has been especially efficient. Sales have increased by 26% from the moment we began with HubSpot.”

Taka Takeuchi, Senior Digital Marketing Manager, Casio

“It’s vital to create synergies between marketing and sales since they’re both dependent on one another. A strong and lasting relationship is crucial for any B2B company. It’s easier when you’re using a platform like HubSpot’s.”

Elizabeth Tutscheck, Director of Marketing, Care.com

Conclusion

Its HubSpot CRM has a lot to offer due to the variety of features and tools that it provides at no cost. The top features are restricted, and businesses can opt to upgrade to paid plans, however it’s still a good deal. If you are a small-sized business or entrepreneur, or a an owner of a company with cash issues using the HubSpot CRM can be a fantastic option to gain access to important marketing, sales and customer service tools for free.

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